Privacy Policy

Deakin’s Plumbing & Heating Limited

Deakin’s Plumbing & Heating Limited (“Deakin’s”, “we”, “us”, “our”) takes the privacy of your personal data seriously. This policy explains how we collect, use, store and protect your personal data when you contact us, request a quote, or use our services.

1. Who we are

Deakin’s Plumbing & Heating Limited is a plumbing, heating, gas, electrical and building-services company operating across Preston, Lancashire and the wider North West, for both domestic and commercial customers.

• Company number: 06812540
• Registered office: 67 Chorley Old Road, Bolton, England, BL1 3AJ
• Trading address: Unit 20 Roundhouse Court, Barnes Wallis Way, Buckshaw Village, Chorley, PR7 7JN
• Email: info@deakinsplumbing.co.uk
• Phone: 01772 426 065

We are the data controller for the personal information described in this policy.

2. What personal data we collect

Depending on how you interact with us, we may collect:

• Name, address, email address and phone number
• Details of the property or premises requiring work
• Information about the enquiry, job or service you’ve requested
• Payment and billing details (for boiler cover plans and invoicing)
• Correspondence you send us (emails, form submissions, phone call notes)
• For commercial/compliance work (e.g. Legionella, gas), relevant site or system information needed to carry out and record the work

We don’t knowingly collect any special category data (such as health information) unless you provide it to us directly as part of a job — for example, accessibility requirements for a bathroom adaptation.

3. How we collect your information

We collect information when you:

• Submit an enquiry or contact form on our website
• Call, email or message us
• Sign up to a boiler cover plan
• Book an appointment online
• Interact with us on social media

4. Why we use your information

We use your personal data to:

• Respond to enquiries and provide quotes
• Schedule, carry out and invoice for work
• Administer boiler cover plans and ongoing maintenance contracts
• Meet our legal obligations — for example, Gas Safe Register notification requirements for gas work, and health and safety record-keeping
• Send you service reminders or updates relevant to work we’re carrying out for you
• With your consent, send you marketing communications (you can opt out at any time)
• Improve our website and services

Our legal basis for processing is generally: performance of a contract with you, our legitimate business interests (such as running an efficient service), compliance with a legal obligation, or your consent, depending on the activity.

5. Who we share your information with

We only share personal data where necessary, and only with organisations who need it to help us deliver our services or meet our legal obligations. This may include:

• Subcontracted engineers or specialist trades working on your job
• Payment processing providers for invoicing and boiler cover plan billing
• IT, hosting and software providers that support our website, booking and CRM systems
• Our accountants and professional advisors
• Regulatory bodies where required by law (e.g. Gas Safe Register)
• Debt collection agencies, courts or enforcement officers, where necessary, if an invoice remains unpaid

We do not sell your personal data to third parties.

6. International transfers

Some of the tools we use (such as website analytics or communication platforms) may process data on servers outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK data protection law.

7. How long we keep your data

We keep personal data only for as long as necessary for the purposes it was collected – including to meet legal, accounting, warranty or insurance requirements. Retention periods vary depending on the type of record; for example, gas safety records are kept for the period required by law, and general enquiry data is deleted where it’s no longer needed.

8. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Be informed about how we use your personal data (this policy)
• Access a copy of the personal data we hold about you
• Rectification of inaccurate or incomplete data
• Erasure of your data, where we don’t have a legal reason to keep it
• Restrict processing of your data in certain circumstances
• Data portability — receive your data in a structured, commonly used format
• Object to processing for direct marketing or certain other purposes
• Complain to the Information Commissioner’s Office if you’re unhappy with how we’ve handled your data

To exercise any of these rights, contact us using the details in Section 1. We’ll respond within one month (this may be extended by a further two months for complex requests).

You can also complain directly to the ICO: ico.org.uk/make-a-complaint or 0303 123 1113.

9. Keeping your data secure

We use appropriate technical and organisational measures to protect personal data we hold, whether on computer systems or in paper form, against unauthorised access, loss or misuse.

10. Changes to this policy

We review this policy periodically and will update it to reflect changes in our practices or in data protection law. The date at the top shows when it was last updated.